- What we offer

Services

Support functions are the helping hand to the operations on different aspects. These functions are one of the vital functions for an organization to run smoothly. Our support function Includes Human Resource, Business Development.

Customer Service Delivery

M/s iPower Electrical & Communication,offers all kind of customer services such as walking services, onsite services, Installation services & screening services and warranty (AMC). Repair services on IT, Electrical, Solar, Earthing with technically handling skills.

Managed Services

We are able to offer you a complete solution to your remote business needs whether it is for video, voice (including VOIP) or Data right from the site survey to operation and maintenance of installed system. We partner with you for field engineering services, so that you may concentrate on your customer instead of systems. The specialization include deployment of various categories of Desktops, Modem & Routers, Isolation Transformers, Peripherals, LAN , Wi-Fi Network, Earthing, Electrical and all other related activities . Our field team rolls out large IT Installation and network project with equal ease.

Our strong pool of certified and professionally trained project management teams & the engineers are ready to deliver services at the short notice with ease.

Project Management

  • Interface with Project Leads for requirement gathering, risk assessment, finalization of technical specifications. Interact with team members to ensure smooth progress of project work.
  • Co-ordinate for smooth implementation of the project at client location. Extend post-implementation, application maintenance and technical support to the client.
  • Guiding the team in testing, system integration, debugging and troubleshooting of the Application.
  • Manage the planning, design, implementation and coordination of Networks entailing Planning, Infrastructure & System Design, Implementation, Operation and Optimization.
  • Coordinate for major hardware upgrades / changeovers etc. in the Systems network.
  • Design & execute installation & configuration of LAN / WAN, governed by communication protocol.

Maintenance Management

  • Oversee high uptime maintenance of the Network;
  • Inclusive of solving problems within and outside the network.
  • Render on the job training to subordinates; streamline Operation & Maintenance processes and procedures.
  • Efficiently handled many emergency circumstances and provide solutions for quick recovery from emergency situations through various workaround.
  • Have planned, suggested and implemented long-term corrective measures for various RCA (Root Cause Analysis)
  • Guided the team in Traffic analysis, suggest measures to increase traffic & remove congestion in networks.
  • Undertake analysis of B/W Management and Controls.

Service Operations

  • Manage Service Operations of telecom Systems; adhere to Service Procedures with focus on optimizing operational effectiveness of Systems and reducing breakdowns / downtime to minimum.
  • Focusing on generation of revenue; governing inventory of Spares to enhance storage conditions, reduce expenses and wastage.
  • Communicate product feedback from the field to principals with Focus on effectuating modifications in products and improving product performance.
  • Have done many on-job training in problem approach methodology so as to find identify Root Cause Analysis in shortest time.
  • Ensure Service level objectives are achieved in continuum and measured to be 99.5%.

Technical

  • Strong basic knowledge in satellite Communication Systems & Networking
  • Managing installation, commissioning and maintenances of VSAT Networks, spans the complete spectrum from small 1M antennas to large 7.0 M installations.
  • Good Knowledge in RF and Base band, Product like Radyne, via sat
  • Neutral to Earth Maintenance for networking Products,
  • Good Experience monitoring and testing to provide network performance statistics and reports.
  • Experience diagnosing connectivity issues that may relate to LAN and WAN.
  • Having experience in Antenna pattern Testing & (NOCC)
  •  Earthing Testing & Maintenance.